CloudX Call Center
Manage your Call Center from the Cloud with our software.
Simplify your call center with CloudX Call Center solutions from eDot Family member Xclutel Communications. Our cloud-based call center solutions provide numerous benefits that will which help maximize your time and let you keep abreast of everything happing in your call center from anywhere.
Custom Call reporting
Compiling data reports can be tedious and costly. Our call reporting solutions make it possible to schedule reports to be run automatically without the hassle.
Knowing what is happening on every call your employees are on can be difficult. Our call recording solutions make reviewing any call simple and easy.
We believe that having better data breeds better results. It makes it even easier for you to monitor and for individuals to motivate themselves when their progress is visually displayed.
Key Benefits to Xclutel’s Cloud Center:
- PEX vs. CAPEX
- Realtime insight into the performance of your call center
- Quality assurance recordings
- Cradle to grave call experience auditing
- Custom reports and delivery
- Cloud-based reliability & disaster resiliency
- Available Nationwide
- Single point of contact for all network issues
- Known costs for management and fixed-priced contracts
- Total accountability / no finger pointing
- One monthly invoice for all locations
- One place to call for service and support